Incoming
- Can we select any arrival date (even a public holiday in the Czech Republic)?
- Will you pick up our group at the airport?
- What hotels do you work with?
- How does Umbrella Holiday choose its partners, e.g. hotels or guides?
- What services does your company offer?
- What languages can your employees and guides speak?
- Are you able to provide a qualified guide for any area of Europe?
- How big (or small) can our group be? Are there any limits regarding numbers?
- How does the process work, from request to booking?
- How long in advance should I book Umbrella Holiday services?
- How can I pay for ordered services?
- What are the terms of cancellation of ordered services?
- What if an unexpected situation occurs during our journey? Will you help us?
- Is it possible to modify your coaches to meet special needs, e.g. for a business trip?
- Can the group include children? Are there any discounts for them?
- Can you arrange travel insurance for us?
Of course! You can arrive whenever it suits you, even during public holidays, summer holidays or days off. If you send us your preferred arrival date, we will immediately check the availability of accommodation and the other services you would like to use.
Yes, after landing, you will be welcomed by our driver (he can pick you up in the arrival lounge, if you wish) and usually also by some of our employees.
Our company works with a number of renowned quality hotels throughout Central, Eastern and Western Europe. Thanks to our experience and contacts, we are able to arrange the best possible accommodation across all price categories.
Our company has many years' experience in the tourist industry. We cooperate closely with various travel agencies as well as with our sister companies Umbrella Coach & Buses and Umbrella Yacht, specialists in international coach transport and yacht charter respectively. Thanks to this experience, we have a wide network of trusted suppliers and we can guarantee the quality of their services.
Our services include hire of premium Setra coaches (including catering during the journey, if needed), hotel reservations, tickets to cultural events; we can also negotiate the services of guides, purchase flight tickets at advantageous prices, and offer meet & greet services.
All our guides can speak English or German, and local guides who will take care of you in individual cities also speak the languages of that country. Our employees communicate with clients in Czech, Slovak, English, German, Croatian, Spanish and Russian.
Yes, our company has reliable, high quality guides in all major European cities.
The minimum number of group members is 15, but there is no maximum.
Our employees get in touch with clients as soon as we receive the first e-mail. Together, we will fine-tune the offer, discuss a specific itinerary, address hotel recommendations, and the schedule for the entire journey. Our employee who is in constant communication with the client will usually be the one who welcomes the client to Prague, whether at the airport or elsewhere. This employee is also the client’s contact person, and the client can contact him or her at any time during the stay with any problem or request.
We definitely recommend that you contact us well in advance, at least a few months before your trip. During the high season, i.e. from April to June, you will need to make a reservation at least six months in advance. This is the only way we can ensure that you will be able to see and experience everything on your list.
All services must be paid for by bank transfer.
The terms are individual. When ordering services, the client pays 50 % of the total immediately and 50 % four weeks before arrival. If the client has ordered other services as well, such as hotel accommodation or guides, the deposit is usually non-refundable.
There is a 24/7 helpline for our clients, and we normally resolve any issues within a few hours. For clients using our coach services, we guarantee a replacement vehicle will be provided within 4 hours.
Yes, we offer a wide range of services for companies. For example, we can install tables if required, and the coaches are also equipped with audio and video inputs. This means a small audio mixer and Apple TV can be connected to turn the coach into a fully operational office, with the option to stream presentations to the coach screen during the journey. We can also provide clients with catering throughout the entire journey.
When hiring a coach, the client will always have to pay for all members of the group. (We must underline here that children under the age of 6 must have their own safety seat. Safety seats for older children are available.) A child discount may be applicable in some hotels, or children may not be counted as participants in guided tours.
Yes, we can arrange both travel insurance and travel cancellation insurance in a matter of minutes. Our offering also includes special packages for certain periods (for one, two or three weeks) and packages for groups
